Target Phrases:

1) Hello, this is ________ with Fener English. How can I help you?

2) I’m calling about…

3) May I speak with…?

4) Would you mind holding for a moment while I…?

5) I’m sorry I didn’t catch that. Could you repeat that please?

6) Just to clarify, you said __________, is that correct?

7) I’m sorry he isn’t available at the moment. Can I take a message for him?

8) I’ll have him get back with you as soon as possible.

9) Please tell her that _________ called. Can you ask her to return my call as soon as she’s available?

10) When would be a good time to come by?

11) How are you getting on with…?

12) What’s the news on… ?

13) On the whole, things are going well.

14) That said…

15) I’ve got a few concerns about…

16) We’re working on a solution already.

17) It shouldn’t take us long to sort this out.

18) Do you have a handle on…?

19) You bet.

Quizlet Vocabulary Phone Conversations Set:

As you complete each exercise in the Quizlet app, click the box next to it below to track your progress.

https://quizlet.com/_a11ew3?x=1qqt&i=1unnky

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Reading:

Open the link below and read the article Harvard Business Article: “Words and Phrases to Avoid in a Difficult Conversation” (While this isn’t directly about phone conversations, these are phrases that should stay out of most professional phone conversations as well.)

https://hbr.org/2021/06/words-and-phrases-to-avoid-in-a-difficult-conversation