Shadowing Exercise 1:

Listen to each statement from an American English speaker. Then try to repeat each phrase to practice talking like a native English speaker.

Shadowing Exercise Transcript:

• Hello, this is _(Matt)___ with Fener English. How can I help you?
• I’m calling about the proposal that your company submitted last week.
• May I speak with John please?
• Would you mind holding for a moment while I look up that information for you?
• I’m sorry I didn’t catch that. Could you repeat that please?

Shadowing Exercise 2:

Listen to each statement from an American English speaker. Then try to repeat each phrase to practice talking like a native English speaker.

Shadowing Exercise Transcript:

• Just to clarify, you said __________, is that correct?
• I’m sorry he isn’t available at the moment. Can I take a message for him?
• I’ll have him get back with you as soon as possible.
• Please tell her that __(Matt)__ called. Can you ask her to return my call as soon as she’s available?
• When would be a good time to come by?

Shadowing Exercise 3:

Listen to each statement from an American English speaker. Then try to repeat each phrase to practice talking like a native English speaker.

Shadowing Exercise Transcript:

• How are you getting on with the new marketing campaign?
• What’s the news on the Example Industries account?
• On the whole, things are going well.
• That said, I wanted to bring you up to speed on a situation at the distribution facility.

Shadowing Exercise 4:

Listen to each statement from an American English speaker. Then try to repeat each phrase to practice talking like a native English speaker.

Shadowing Exercise Transcript:

• I’ve got a few concerns about meeting the deadline for the Example Industries project.
• We’re working on a solution already.
• It shouldn’t take us long to sort this out.
• Do you have a handle on the situation at the distribution facility?
• You bet.

Speaking Exercise 1:

Pretend you’re calling the company Example Industries to speak with Patricia, their Communications Director. You want to ask her if she thinks her company would be interested in working together to promote an upcoming event. Interact with the recording using phrases from the lesson target phrases like you are on a real phone call. First press record and then quickly press play to begin.

• Example Industries Operator: Hi this is Jane with Example Industries, how can I help you?
• You:
• Example Industries Operator: Ok, would you mind holding for a moment while I see if she’s in her office?
• You:
• Example Industries Operator: I’m sorry, she isn’t available at the moment. Can I take a message for her?
• You:
• Example Industries Operator: I’m sorry, I didn’t catch that. Could you repeat that please?
• You:
• Example Industries Operator: I’ll have her get back with you as soon as possible.
• You:

Speaking Exercise 2:

Pretend you’re receiving a short call from your supervisor at work. He wants an update about the biggest project you’ve been working on lately. You have to share some bad news with him but you want to make sure he understands that you’re not overwhelmed and feel confident to take care of the situation. Interact with the recording using phrases from the lesson target phrases (when possible) like you are on a real phone call. First press record and then quickly press play to begin.

• Supervisor: Hi, did I catch you at a good time?
• You: Yes, this is great.
• Supervisor: Ok good. I wanted to touch base on a couple topics. First, what’s the news on the Example Industries project?
• You: On the whole, things are going well. That said…
• Supervisor: I see. Do you have a handle on that situation?
• You: You bet. We’re working on a solution already.